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Hi All,
Sorry it is not proper post ( with all info), but friend of mine just dropped his pc which every time he plays video files (avi) gets blue screen of death.
I will have a look tomorrow and post all specs but in a meantime any first initial thought what i should look into?
hardware/software conflict?
he is using windows player and xp pro.
thanks
Hi unvi$ible,
By that I assume that you mean that your friend "dropped it in for you to have a look at", rather than physically releasing it from a height? :DQuote:
but friend of mine just dropped his pc which every time he plays video files (avi) gets blue screen of death.
OK, apart from the detailed specifications, here are a few more ideas and questions for your next post:
1. Is this a desktop or laptop?
2. Has this always happened or is it recent?
3. Has he updated drivers for his sound and video recently?
4. Has he updated the motherboard firmware/BIOS?
5. Is there anything in the event logs relating to his attempts to run AVI files?
6. Will it run other types of audio-visual/media files?
7. Has he tried another player?
8. Does this happen every time, or only with some files/media?
9. Has he downloaded new codecs?
10. What is the exact message on the BSOD (you may have to go into the BIOS and disable the restart on error option to get this to display for long enough for you to read it ;))?
11. Has he made any hardware changes (video card, sound card, speakers)?
12. Does this happen with files that are run from external media or from files on the hard drive, or both?
Cheers,
:)
hi Nihil
Windows Xp Version 2002 Service pack 2, AMD Athlon5200+ 2 GIG Memory (800),
NVIDIA GFORCE 8500GT with updated driver 07/10/2008.gigabyte motherboard.
All movies are watched from hard disk.
Problem has started after 2-3 months-pc is 6 months old.
Dvd ad4 20a4p.Video files are ati files.He uses jet audio and windows player to play it too-same problem.
Codecs are ones which comes with jet audio xbvid mpeg-4.
i done virus scan, addaware scan, spybot scan, i updated video card driver it was one from 2007 -same problem.
i couldnt catch up error message but its something like this "i_rql_no less then_equal"
Ilooked into event viewer- service control manager 7034 and another one is system error 1003.They repeat few times, probably when system crashes.
Nothing in hardware has been changed and no drivers have been updated apart from video card i did today.
System is only 6 months old.
i will look into few things but i think of software conflict/problem.
http://www.tomshardware.com/forum/19...ess-equal-quot and this http://pressf1.pcworld.co.nz/showthread.php?t=53947
i managed to find this so far.will try this tomorrow:
Right-click My Computer, and then click Properties .
On the Advanced tab, click Settings under Startup and Recovery .
Click to clear the Automatically restart check box under System failure , and then click OK . The error message on a blue screen should remain on the screen so you can record the error information.
Ok found this too:
http://easydesksoftware.net/stoperrors.htm
i managed to get error number:
Stop 0x0000000A(0X00000016,0X0000001C,0X00000000,0X805023B2)IRQL_NOT_LESS_OR_EQUAL
What about .wmv .mov .mpg files? Will they play alright?
If so, you might reinstall the codecs. Search for divx codecs, and install those.
Got this from MS' website:
Might try reinstalling the video driver?Quote:
This error usually occurs after the installation of a buggy device driver, system service, or BIOS.
That's usually caused by a driver issue. Update the video driver.Quote:
Originally Posted by unvi$ible
i have updated the video driver.still the same
I will try to uninstall and reinstall the new codecs next.
I have done memory test -result all ok
Also, check the soundcard driver. With movies this obviously gets used too.
This is a great point. Didn't even cross my mind... :)Quote:
Originally Posted by SirDice
Do you get the problem if you boot into safe mode?
Does it have a sound card and video card or are they chipsets on the motherboard?
sound card is on the board, video card is Nvidia gforce 8500gt.so far done memory test, disabled video card, reinstalled video driver, upgraded video driver, moved memory to other slot, disabled few drivers in hardware profile one by one, uninstalled codecs installed divx codecs, so far nothing helps.
As my computer confections has been so slow last few days i haven't been in a position to do lot of research on net.
I noticed when i open any video player (used windows media player and divx player)
and then open any movie then i dont have this blue screen of death).
All movies are on the C disk and its only disk on this pc (wd 320gb).the C disk is not partitioned.
will do some work on it tomorrow.will keep you updated.
What are the default applications to play stuff if you double click on an item?
unvi$ible, I have been dealing with exactly this issue for few months and now finally discovered a way to solve it without format. Install service pack 3 and it will be solved, belive me:
http://download.windowsupdate.com/ms...97247AC60F.exe
rarz and unvi$isble I have also been dealing with the exact same problem for months. I am downloading service pack 3 right now. If it works, thanks alot!!
Just registrated to this site to say thank you :-)!
even if service pack 3 helps the problem i recommend download KLite Codec Pack, thats only codec pack i ever needed to install on my system, also VLC player is a nice choice for a player, it also previews partially downloaded files and plays pretty much any video format.
I was going to recommend that too. Alot of people tend to stay away from codec packs, but k lite is pretty solid and comes with a wide variety of codecs to choose from. I would definitely make sure to uninstall previous codecs before installing codec packs. also reboot after you unistall those codecs and then reboot again after you install k lite to make sure previous codecs are completely removed and k lite is completely installed. Just to make sure there are conflicts
0. scan harddrive for errors
1. use disk cleanup to remove expired or left-behind files.
2. If this is a brand-name system, check to see if they have special Windows XP drivers for your system.
3. download servicepack 3 from microsoft
4. or remove MS media player and reinstall