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Hi,
i'm having a problem on my HP Database Server, here is the error:the device \device\scsi\acc1, did not respond within the timeout period
I have RAID 5 (4 Disks), i belive there is one hard drive failing. How can i check it?
Is there a software (beside the RAID firmware) that i can run on windows 2003 server to do a RAID check up ??
Thanks.
Best Regards.
Doesnt Hp have a server management utility....I would call thier tech support...as it does sound like a disk failure.....and your gonna need another drive.
What kind if server is it...like in model???
MLF
It's a HP ML 350 Server.
I have been checking my options, or is indeed a disk failure, or could be to much amount of data for one processor, and it's causing bad writing to one disk, or something with the power or maybe the scsi cable.
I must make a raid test, because this happend last year once, and until yesterday was working fine, and for the first time the server stalled. Im going to check today better if all disks have a green colour, or if there is one amber or yellow
Guys i really need a hand on this. I have entered the SCSI Card configuration, and run a Disk test on all 4 Disks, everything went fine. I rebooted the server, and the start up information from the array, now says that the RAID 5 is Optimal, and all 4 drives are working. But when i check the disk lights on the server, the 2nd disk, is still Ambar, the light is more week than the rest of the drives.
What could this mean?
This could be that the scan detect some flaw and move the data, but im pretty sure, that when booted and accepted the default configuration for the RAID, the server stopped beeping and i think that the raid got Optimal.
Hi, i really need a hand here. I checked and checked again, the ARRAY is now Optimal, but the light on the drive is still Ambar. Im trying to download the icp Storage Manager, but i don't know my serial number or my TSID, so i can't download.
Any toughts?
Thanks.
Call support. Replace the drive.
I have already replaced the drive, but i was unable to join the new drive to the RAID 5 Array. I also managed to instal the Storage Manager, but im not sure of what steps to join the new drive to the array.
I don't want to lose any data, ITS EXTREMELY IMPORTANT. Already done backup, but i don't want to lose any data, this is a database server, there is a lot of work on this data base (instalation configuration,etc).
Thanks.
How the heck did you manage to get that job if you have no clue what you are doing?
Call support, they'll be able to guide you through it.
I never used this program in my life, so i prefer to ask than to screw up. This was a very strange error, the drive that failed, is again working, and i managed to perform a rebuild. It is at this time rebuilding, i will post the result at the end.
The adaptec suport is not working, at least for free, you have to pay $199 to ask for suport.
Thanks for you thoughts guys.
Best Regards.
Why not try HP support seeing its an HP server???
Wouldnt they be the one replacing the drive??
MLF
With linux, I would of taken your new HDD, mirrored all the available partitions tables using sfdisk (Partition table manipulator for Linux), format(optional), add it to the array as a spare, and fail\remove the non-functioning drive to send back to vendor after securitywiping. Make linux produce a serial number for the drive and label the HDD enclosure so the next operator can figure you out. Next read the raid log for errors and then claim 8hours for a 2hour fix. Document as you go.Quote:
Originally Posted by yuris
For support: try newsgroups, HP Forums, google and even Youtube videos!
I don't know how it works in that side of the world, but here, i have to pay for support, i have to pay the flight, hotel, and his service. Very Very expensive.
I have logged in to the server, and it's still rebuilding. it's going up to 82% so for so good.
But i still understand what cause it.
I have 2 UPS 1000W, the power has been fixed (used to have some problems).
The light of the drive is still amber, but working fine.
To bad this server wasn't equipped with Hot Swap, that would be nice, problems solved in no time.
It's the some old problem, they want the system to work fine, but don't want to spend money :s
later i will check the server again, and i will post here.
Thanks.
Best Regards.
Rebuild finished. RAID Status Optimal, but i have S.M.A.R.T error on the Drive. This seams a bad block.
I sent a e-mail for HP asking if they have a tool able to repair bad blocks or allocate them without losing data. The raid is optimal, i don't predict to lose any data during the sector repair.
If HP don't have some tool for it, i will run the Scan and Fix from the Adaptec Raid controller.
Or you guys think that enabling the windows Scan & fix would be enough?
Thanks.
Next time you buy a server, buy it with a proper support contract. Yes, you pay money for it but it'll pay for itself if you run into problems.Quote:
Originally Posted by yuris
That's probably because they haven't been made clear what they are paying for.Quote:
It's the some old problem, they want the system to work fine, but don't want to spend money :s
Wow...I have had support from both MS and Dell ....remotely.
I had to pay for MS....it was an exchange thing....well worth it..they worked with me until the issue was resolved. Had another issue with SQL due to a patch and the support fee was reversed.
but Dells was part of the purchase agreement...
When selling servers...cost out down time for them...they will see the light ;)
MLF
It shocks me even now how anyone would NOT pay for the support on a server. I don't care how knowledgeable I am about any hardware / Software combo of servers I have, I know enough to know I don't know it all, and that school isn't going to spoon feed me every possible situation I'll ever come into working on Computers, and would make sure there was a support service contract of some sorts to get through issues you can't help.
What part of the World makes you pay for Hotels for tech support exactly? I don't think I've ever heard of that....And fixing something that should be under a contract when you aren't sure how to and are basically guessing as to what the problem is, could end up causing more damage than what you're able to handle.
Someone already said that the next server you buy should have support, so I don't need to say that again, but if you really aren't sure what the problem seems to be and are trying to fix this thing with Windows Scandisk and checks, I don't think you'll need to wait to long for that new server.
Me too, but that doesnt mean it doesnt happen EVERY day.Quote:
It shocks me even now how anyone would NOT pay for the support on a server.
Not that I support the idea (I dont) of no support contract, but I've been at clients who think (mistakenly) it's more cost effective NOT to have a service contract. Point is, this "may" be out of yuris' control. He may just be the tech assigned to "fix it".
If that is the case, these are the situations where you let it break and teach them (the man) the lesson. If the data is that invaluable, then certainly a support agreement is cheap insurance and a reasonable expense to mitigate the risk.
Clearly, yuris is in over his head. All I am trying to point out is that it "may" not be his doing. The mean old boss may have put him up to it.
You bastards and bitches. ;)
I kind of hinted at that "Show them why it's important to have support" with the new server coming soon comment ;) I don't know why management all seem to think cheaper is always better, but the idea of mission critical anything not having support, scares the crap out of me. I'd personally try to talk to someone to get support so this kind of thing doesn't make a company lose everything, I mean yea, they cut corners it seems, but everyone makes mistakes.Quote:
Originally Posted by Cheap Scotch Ron
As for bastards and bitches, well, I'm both :) (Not in the dictionary sense on that second one heh).
SirDice, it's not me who have the money, i can do recommendation, but it's not my word that stands.
I already run it to these problems before, never had much trouble to fix it.
They know what they are paying for. The servers have been working flawless for 6 strait years. All the problems that showed up, i fixed them, didn't need for hp support.
So there is money saved here, and that is what the boss want, it is his call. I'm an employee, must do what he says.
gore, i live in a small island where i don't have no support on Servers, Networks, Datacenters, etc. I only have support on printers, laptop's, workstations.
If i want some other support, i must ask for a technician to come to the island, and i have to pay for everthing i said.
In this matter my experience says: I have a bad block on the drive, i SHOULD REPLACE IT. and take the "damaged" drive and perform a low level format and check again for bad blocks. But i would like to know if there is something that i can do, to make this drive to work fine again. Is those options valid? I'm just asking for opinions, trade some experiences, if you already done something like it, and what was the result.
I'm not asking, if my boss is right or wrong, or how are my skills. Don't take me wrong, but that is not what is the issue here, so i ask you please to be objective.
In here i have limited money resources, and there's a lot of thinks wrong, power source, servers room, environment temperature, etc. if i had resources i would do things different, but i can't :(
I also do support for another company, and installed a database server, a domain server, i had everything i asked for, and it's working fine for 10 years, it would be wonderful if everything was like that, but it's not.
Tell me your thoughts regarding the SMART error on the drive.
Thanks.
There are Island areas here in Michigan too. My cousin went up to one of them a few years ago, and I personally had no idea there were still remote areas like this with people living on them here in Michigan. Apparently if someone gets hurt there, they have to fly them out to the main land of the state because it's very small, very remote (You have to take a large ship / boat, to get there, and the signs all warn about going slow because of the roads being hard to drive on).
So I can sort of understand that. What concerned me, was you're saying the temp control. If you do have issues with keeping the rooms these are stored in cool, or can't really get AC in them, that alone is probably not exactly helping with these hardware issues. Heat can do many things to Computers. I'd be a little worried about servers in a hot room without some form of AC.
I'm not sure about fixing a hard drive, as I'm not to great with hardware, and from what I understand, it's something that needs a "clean room" with special air filters and other things I can't imagine working in... But heat can kill hardware. Hard Drives that aren't cooled in some form, or stored in a hot room for too long, will eventually die.
Do you have good cooling on the machines? Or, those little hard drive coolers maybe? (I'm not sure what type of server you've got other than HP, but I know there are little fans you can get for hard drives to keep them from overheating to much).
Anyway, it sounds like to me that you were put in a situation that's really hard to fix without tech support people, and if the temp problems are as you said, I'm not really sure what else you'd be able to do.
There room where i am have AC, but i would prefer to put the servers on a Rack with it's own cooling system, and UPS, but then again, they cannot afford that at this moment (crises).
The sensor marks 26ºc but the sensor is on the roof, so near the floor (where the servers are) should be cooler. I would like very much to take all the equipment of this room, but it will require a lot of money effort.
i also have concern with the room temperature, specially when the summer comes :S
Thanks for the reply
Well, it's good you've got the right idea. I know that stuff costs quite a lot, I used to freak out beyond belief over cooling. All I had at the time, was a Pentium 3 @ 733 MHz, and I was freaking out thinking it was too hot, and ended up sliding the side case off, putting a desktop Fan right on the desk pointing at the Motherboard, and keeping it that way.
I wanted to do a neat project, but never got around to it:
Taking one of those mini fridges, and modifying it to build the Motherboard and Computer components right inside of it, and using that to keep the machine cool.
The problem was probably having to destroy one of those fridges to do it, which probably costs more than Liquid cooling anyway heh.
Anyway, good luck to you with getting this thing finally fixed up for you, and Hopefully your boss can see that it's important to have an actual contracted tech support so you won't have to deal with this stuff anymore.
I really don't mind to deal with this, im paid for it, ihihih.
I now segate have a disk tool to repair this kind of erros, im just not sure if HP have it. I have checked there website and i can't find it. I email HP tech support asking for a solution for the drive. Is there a way to recover and work 100% or should i give up fixing and throw it away, ihihih.
I have already a replacement disk, for this drive, all i need to do, is to make a rebuild in the new drive. But if i can save the other drive, it would be nice :P
Thanks for reply and support Gore.
Best Regards.