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April 7th, 2004, 06:00 PM
#1
Norton help
my friend is having problems with norton AV. it won't let him turn on the e-mail scanner, disc scanner, or the firewall. i went to his house to check it out. i clicked the enable button to turn them all on, but it didn't do anything. what should he/i do? i was thinking that i should uninstall it then reinstall it, but i don't know. HELP!!
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April 7th, 2004, 06:21 PM
#2
Can you do an update and manual vurus scan? Just in case something viral is causing the problem.
\"You got a mouth like an outboard motor..all the time putt putt putt\" - Foghorn Leghorn
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April 7th, 2004, 06:25 PM
#3
no. i tried that and it still didn't work.
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April 7th, 2004, 06:40 PM
#4
Does still have time left on his subscription? I have had problems with older versions of Norton and the subsription running out. What version of Norton does he have installed?
N00b> STFU i r teh 1337 (english: You must be mistaken, good sir or madam. I believe myself to be quite a good player. On an unrelated matter, I also apparently enjoy math.)
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April 7th, 2004, 06:45 PM
#5
I would run an online AV scanner like "housecall" from Trend Micro or the one from Panda Software, just to be sure it isn't something "attacking " Norton.
Failing that, uninstall and reinstall, it could be that something has become corrupted or is clashing with it. Have you tried running it in safe mode, and manually activating it.
I had the same sort of problem with McAfee a while back, and reinstallation solved it. I never found out why
Is your friend running any other interactive security software like a firewall, spyware defence, trojan defence? that can sometimes be the cause? It might be worth switching off as much stuff as you can, then try activating it?
Cheers
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April 7th, 2004, 07:06 PM
#6
nihil - McAfee is buggy that way and I've encounterd the same situation countless times. When a Dat file gets corrupted it can hose the entire program. Ocassionally I can force a dat update but most of the time I am forced to reinstall also. After saying all of that I think you are right.
The mentally handicaped are persecuted in this great country, and I say rightfully so! These people are NUTS!!!!
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April 7th, 2004, 08:12 PM
#7
There are also several different types of spyware that can disable firewalls. After you scan at Housecall, which nihil recomended, run Spybot Search & Destroy (make sure you update!) and Adaware 6.0 (make sure you update!).
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April 7th, 2004, 08:15 PM
#8
One more thing to think of:
Have you tried manually updating the virus definitions?
N00b> STFU i r teh 1337 (english: You must be mistaken, good sir or madam. I believe myself to be quite a good player. On an unrelated matter, I also apparently enjoy math.)
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April 8th, 2004, 12:32 AM
#9
i've tried to manually update the virus definition, but it doesn't work.
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April 8th, 2004, 10:26 PM
#10
Junior Member
about adaware
im not sure if this is common knowledge or just a rumor, but to my understanding, adaware makes its own spyware, personally i use webroot:spysweeper, of course just ignore me if im talking about the wrong thing
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