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June 24th, 2010, 03:10 PM
#1
Printer issue
Recently I've been having an issue with getting documents to print. I've tried reinstalling drivers, restarting the computer, and restarting the print spool service. It seems that the print spooler service won't stay running, and any time I try to do something dealing with the printers the service seems to stop. This issue is in Windows 7, 32bit. Any help would be appreciated.
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June 24th, 2010, 03:55 PM
#2
more information please
Can you give me an error message to go on? Check the logs via the event viewer and see if you can find some more information there. Also, if your computer isn't a custom job, then preloaded software from the manufacturer might be causing conflicts. Anywho, post more and I will see if I can help.
Cheers
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June 25th, 2010, 06:12 PM
#3
This is the event viewer error/warning
It doesn't have much information, but maybe you can see something I can't. I'm in the process of moving to a new house so I may not be able to reproduce the error message for a day or two.
Code:
[ Name] Service Control Manager
[ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName] Service Control Manager
- EventID 7034
[ Qualifiers] 49152
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x8080000000000000
- TimeCreated
[ SystemTime] 2010-06-17T18:40:32.934019100Z
EventRecordID 1058060
Correlation
- Execution
[ ProcessID] 660
[ ThreadID] 2920
Channel System
Computer *****
Security
- EventData
param1 Print Spooler
param2 2
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June 29th, 2010, 11:15 PM
#4
Now when I try to add a new printer it says the print spool service is not running. So I restart it an try to add a new printer and the same thing comes up. Something must stopping the service, or there must be something wrong with it. Thats all I can think of. Any ideas? Anyone? I hate to be defeated by these things. I just refuse to reformat to fix this.
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June 30th, 2010, 04:11 PM
#5
Have you tried manually starting the service to see what happens?
This might help you understand more.
Regards,
Steve
IT, e-commerce, Retail, Programme & Project Management, EPoS, Supply Chain and Logistic Services. Yorkshire. http://www.bigi.uk.com
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June 30th, 2010, 04:35 PM
#6
It would appear from the Event log that your printer spool is terminating unexpectedly, but you already knew that >.<
http://www.eventid.net/display.asp?e...ontrol+Manager
The only reason why I could see this continually happening would be that there exists a misconfiguration somewhere on you system. Some more events that happen right before the event of the spool crashing would be of great help. It might be trying to dial out to a service that isn't running causing a crash, but I still need more information. So, I guess more events would be a good starting point? Should be events right before the crash if my hunch is correct.
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July 1st, 2010, 02:34 PM
#7
Originally Posted by steve.milner
Have you tried manually starting the service to see what happens?
This might help you understand more.
Regards,
Steve
Yes, that was what I was doing. I stopped the service manually. Then I started it manually.
I went into the registry and just started deleting stuff. I previously tried uninstalling printer drivers to no avail. But it seems they weren't completely removed. Data was still in the registry that I'm hoping was causing the issue. Print spooler seems to be more stable now. I printed a test page and it actually successfully worked. So I guess we'll see as to whether that was the issue. I'll keep you guys updated if I have any more problems.
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July 1st, 2010, 03:20 PM
#8
yeah, the registry gets mucked up very quickly if you aren't constantly protecting it. I am curious to what registry keys you deleted though....
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July 1st, 2010, 03:23 PM
#9
also, on a note of the registry. Does anyone know any good freely available registry cleaners? The ones I used before I switched to unix are no longer out there >.<
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July 2nd, 2010, 07:38 PM
#10
I use a combo of CCleaner and Free Registry Defrag. naturally, the first is to clean it out, and the second is to defrag it. Not really sure how much the defrag does, but it hasn't seemed to hurt anything.
Obviously these didn't delete any entries dealing with the printer drivers. I'll look and see if I can find the ones I deleted. I will admit, it was somewhat haphazardly haha.
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