Customer called me last night. They have a desktop running Windows 7. They said it's ""stuck in Automatic Repair Mode" Customer says he has a "recovery disk" he made for it.

I would like to repair, fix the issue without having to do a factory reset on his machine. He has pics, movies, videos, games etc. he would like to have backed up but his system will not load into desktop, won't boot into safe mode, last known configuration etc,,, Maybe I can try to create bootable USB flash drive for him.. Any ideas, suggestions, thanks, Mike. he just wants the system up and running