I read an interesting article in the NY Times today. To summarize, it is reporting a growing trend in the software industry to charge for technical support. I'm just curious as to if I am the only one who finds this disturbing. The model used in the past basically included support, though sometimes time-limited, in the price of the software. The new model varies in it's specifics, but basically seems to be eliminating free tech support in favor of a system that generates revenue. Given the level of 'flaws' found in software today, along with poorly written help files and the lack of 'bound' documentation that used to be available, do you think this new support model is fair to the consumer or not? If you want to read the article for yourself, use the handy link below...


http://www.nytimes.com/2002/08/22/te...ts/22SUPP.html

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