Taken from http://www.siliconvalley.com/mld/sil...gy/4301328.htm



FAQ | Removing worm with special tool
By John J. Fried
Inquirer Columnist


Question: When I try to install Norton 2002 AntiVirus, I get an error message that a script error has occurred. A second message asks if I want to continue running scripts. If I click on Yes, the computer goes into a hang-up loop. If on No, I get: "Are you sure you want to exit? Your computer is not protected." This happens at the point where the installation process wants to run LiveUpdate to get new virus definitions.

- [email protected]
A: One possibility is that you have been infected by the Bugbear worm, a new form of malicious code sweeping the world.

Because Bugbear was designed to circumvent antivirus programs as well as firewalls, you have to download a special tool to remove it.

Because you are using Norton AntiVirus, you should get Symantec's Bugbear tool (at http://securityresponse.symantec.com). Readers using other antivirus programs should check the Web sites for their programs.

In some instances, the scripting error may be the result of a problem in Internet Explorer, which LiveUpdate uses to reach the Symantec site for the newest virus definitions.

Symantec has posted some instructions for dealing with that situation (see www.symantec.com/search). In the Web site's Search window, type "script AND error AND install" without the quotes.

Put a check mark in the box next to Knowledge Base, and click on Search.

The article "Error: 'Internet Explorer Script Error..' in Line: 323 when stepping through the..." is the one you want.

Q: The hard drive on my Compaq Presario is getting old, and I want to replace it. However, the Presario came without any CDs for the operating system and other programs on the computer. How do I move everything to the new drive?

- [email protected]
A: I am really tempted to precede my advice with a lecture on how your experience provides one more reason to follow that timeless FAQ dictum:

"Never buy a computer that doesn't come with a separate CD for every program, especially Windows, that's already set up on the hard drive."

But I won't.

Install your new hard drive and, following the instructions in the accompanying manual, set it to be the secondary, or slave, drive.

Buy a program such as PowerQuest's Drive Image and install it on your old drive. Use Drive Image to create an exact copy of your old drive on your new drive.

Reset your new drive to be the master, or primary, drive.

If you do not want to keep your old drive, yank it. If you want to keep the old drive to use as a second storage device, reset it to be the slave drive.

Unless you got a drive manual with the computer, you will have to ask Compaq about the correct setting.

A caveat: Use the image-creation software carefully. If you do not and your new drive is larger than the original drive, you may not be able to use all of the space available on your new drive after the image has been created.

You may want to consult PowerQuest tech support before you start. Tell them that your new drive is bigger and that you want to preserve its full storage capability.

Another option is Alohabob, a program designed to move system configurations from an old computer to a new one. However, it will also work drive-to-drive.

As with Drive Image, you will have to first install your drive as a secondary drive, then change its status to primary drive.

On the Web

www.alohabob.com/products.asp

Q: When updating Windows or downloading security patches, should I first disable GoBack, update, and then re-enable it?

- [email protected]
A: The idea behind GoBack and its Microsoft cousin, Windows Restore, is that they let you return your computer to an earlier time.

This comes in handy if you have installed a program or driver that somehow corrupted your configuration. It comes in especially handy when using Microsoft Critical Updates, which have been known to mess up things.

To be able to do their magic, these time-machine programs should be left on at all times.