Wow, now this one hit a little too close to home. I've worked in the
call centers, and this is typically some of the stuff I despised and
laughed at all at the same time.
God only knows that people often times can't speak correctly, let alone
spell correctly. See the ticketing system horror and see why when you
call for support you are often times left confused and no better off
than when you started the call or you just completely repeat all trouble shooting with a Tier 2 tech that you had already done with a tier 1 bozo.

Check it out : http://chroniclesofgeorge.nanc.com/tickets1.htm



Regards.