I just got hired as a "Customer Service and Technical Support rep," for this computer company. This place is state-of-the-art. We help customers with computer promblems by providing Customer Service, Technical Support, and Sales support via inbound phone, email, and click-to-chat. We cover everything from programming, building databases, software, hardware, operating systems, etc... I will be providing assistance with the Windows operating systems 98/ME/XP. Now I'm not new to computer systems or anything like that, but this is my first real experience "in the field". So I would like to know what to expect, but I also want to do an excellent job. Does anyone have any advice? Tips? I searched google for links to websites, and tutorials but all I found was pay $$$$ to learn technical support. All help is appreciated. Thank you, ComputerNerd22