Sorry for taking so long to reply, don't have a lot of time on my hands. Thanks to all who replied. A lot have mentioned to update her antivirus but the problem is she is on a dial-up connection and it restarts every 15 minutes and I doubt her antivirus would update that quickly on a dial-up. And I dont live in the US so that rules out contacting the FBI. And I do plan on formatting but my aunt wants to catch whoever this is so I have no other choice as me and my brother are the computer gurus in my family (all a bunch of computer illeterates as for i only know about computers but only know a few things about security.) and i doubt it's the MSBLASTER worm don't know exactly why but I just don't think it. It could possibly be a virus since it is true what nihil said, no hacker would put a virus on somebody's computer to shut it down every 15mins. But if it is a hacker in my opinion she has a virus since she has dial-up her IP changes and the hacker is getting her IP when she gets on. And my first thought was to download a firewall for her, which i am going to do and burn on cd but the problem with formating is that she doesn't have the WinXP installation CD and no formatting disketts since her HD caught some weird thing and she bought a new one and her Win95 computer was updated to WinXP but no installation CD was included in the upgrade. and info tech geek, i would explain it without the whole story but i decided the more detail the better :P and anjali, the account appears on the log-in prompt she told me the account name but i forgot it, started with a C. I will keep you posted as to what happens when I go over there (No exact date at the moment.)