So they assume because you get no response that should be good? CA can't possibly be that stupid, I mean, I knew they were pretty dumb from my experience trying to get support from them but this just takes the cake.

IMO - The console should be flexible enough to allow you to turn on or off any level of logging, even if you just want to verify that the scan came up clean. Even with minimal logging it should tell what drives it scanned and how many files, etc. etc.