i work for a local computer shop and a customer has a program called BSAFE Home, it looks like a firewall filtering program, his computer is filled with spyware and he would like BSAFE to be removed so we can put norton on, but he doesnt know the password for it because it asks you for "A password you provided us at installation" i had to start the computer in safe mode to get to add/remove programs to remove it but halfway through it asks for the password. any ideas? os is windows xp home, ive tried to solve it myself to see if there is something on the net for it but googling it brings it to some RSA BSAFE toolkits which is not what it is. please let me know as soon as possible. thanks everybody for input