Ok got a call from my Dad to say he is having problems with his AOL 9 broadband connection (i know having AOL is a problem in itself but thats not what i need advice on)

ok he is running Win XP Pro - not completly sure of patches but I know is up to at least sp 1.

Modem is the USB voyager 100 adsl modem

now the problem is that it simply wont connect. AOL keeps responding with a message saying it cant find adsl modem.

so far he has had an engineer out to test line - apparantly works fine engineer was even able to connect through line using his own laptop

replaced modem and all cables.

checked USB ports - updated drivers for modem all instaled and working.

Now when he attempts to connect via the adsl modem he says he can hear his internal dial-up modem attempting to make a connection instead. He disabled the dialup modem but upon restarting it appears to have been enabled again and is attempting to dial-out when he connects.

He has norton AV installed and updated and done ful sweep. Not sure what firewall is running will check that when he calls back tonight.

any suggestions?

v_Ln