thanks for all the feedback guys, you know whats kinda funny, i heard a helicopter outside my window as soon as i signed in and started reading the comments, sent shivers down my back when i read the one about watching for black helicopters, lol, anyways yea i told him he should contact suncom, in respone to another persons question he doesnt get anything back when he picks up the phone, its just dead silent and he stays on the phone forever but nothing responds, i will post a response tomm when we call suncom so maybe we can get to the bottom of this. thanks for all the help guys.