Morning all,

We carried out a spot check on our infrastructure team last week to make sure they were carrying out the backups properly. We found that they had a had a balls up last month and been a bit lax in their record keeping.

On checking their backup procedure document (in order to beat them with it) we found it to be a bit lacking to say the least.

I've got to provide a report on what appeared to go wrong last month and provide recommendations for them to redraft the procedure.
I've written my own procedures for others in the past but always either for myself or for computer illiterate staff not for a bunch of MCSE/CCNA folk who should know better.

I've put my initial suggestions below but what have I missed out/overlooked and is their a better way of putting these things to the team so they won't be too pissed off?

A full breakdown of the 3 stage tape rotation system
The location of each tape in the backup series
A full description of the off site tape storage rotation
A detailed method for resolving tape backup failures
A description of what information is to be logged and by whom in the event of backup failures
A process of incident escalation in the event of continued backup failures


The procedure should be usable by an external contractor who has not worked within the organisation before.