Originally posted here by kr5kernel
been there done that. There is a local shop by me that does virus / spyware removals for free! I would image that hurts there business as it seems like most consumer problems I come across are spyware / virus related.

Builds a good sense of cimmunity though, and people will remember that those guys helped them before. Maybe it does benefit them in the long run.
That is pretty awesome. Sure they take a hit in revenue, but they realize that they are actually GIVING BACK to the community along with making the internet a safer place. Botnets in the 10k+ size range can only exist as long as people are careless about patching and cleaning their computers.