My name is Kyle Johnson, I'm
>43, work at Goodyear Tire & Rubber Co. and I know very little about
>the computer and what to do if something goes wrong with it. I keep
>getting this Adwaresheriff; it keeps changing my homepage from yahoo
>to msn. I don't know what to do. I've got Xoftspy; Trend Micro anti
>spyware; and AVG. As I'm writing to you I'm on symantec checking for
>virus...so for 115 have been detected. I need someone like you to
>tell me exactly what to do, to get rid of all this crap....and where
>to start....step by step. Here is my computer.
>
>System: Microsoft Windows XP
>
>Home Edition
>
>Version 2002
>
>Computer: Intel Pentium 111 processor
>
>598 MHz
>
>320 MB of RAM
>
>
>Question #1..... I run Xoftspy around 7 a.m. every morning and I
>usually have about 8 different things to delete or (quarantine) every
>morning. Such as ATDMT; DOUBLECLICK; AND MEDIAPLEX COOKIES. file-DATA
>MINOR. in documents and settings-MINOR ANNOYANCE. Is this normal to
>have to remove these EVERY morning? Is Xoftspy good to use? AVG?
>Micro Trend
>Question #2.... When no one is at the computer...it will just start
>dialing up and get online.
>#3....While on the computer, the computer will just go blank (black
>out) and then when it does come back on (2 sec. later) the setting
>will be 640 x 480 pixels under the screen resolution...I want it to
>stay at 800 x 600 pixels. I do this constantly, fixing this atleast
>once an hour. I have just now updated my driver. We'll see how that
>goes.
>#4....When I watch a movie (I like Realplayer) it resizes itself
>every time Realplayer starts up. I don't want that to happen.
>#5....In Wordpad..after typing a letter and then hitting print
>preview, it'll look different than the way it was typed,
>
>like this, with the above sentence half way instead of all the way
>over to the right
>
>margin. Can you help me on these few question? Thanks,
>
>Kyle [email protected]
>
>Question #2 doesn't happen anymore...#3 and #4 is fixed. My
>biggest thing right now is this Adwaresheriff (malware?); and the
>changing of my homepage, etc. Is there any anti spyware that I can
>download that is free?

I NEED SOMEONE TO HELP ME OUT ONE ON ONE! THAT I CAN COMMUNICATE WITH. SOME OF THESE POSTS WILL SAY SOMETHING LIKE "JUST GO INTO REGISTRY" ETC. I DON'T KNOW WHAT THEY'RE TALKING ABOUT.
KYLE