Hey guys,

After reading and commenting through a couple of threads here and seeing this topic crop up twice, I feel it's begging to be explored in its own topic. Especially now that we have a Dell and IBM customer service tech onboard AO, I'm dying to hear the various viewpoints from "behind the lines".

I myself worked two years at more or less what was a tech support help desk / call center as an outsourced tech. That's 8 hours a day on the phone with just about every kind of customer imaginable. Two years later, I have recently escaped that pit and am happily working internal IT for one company now.

So what kind of experience/stories/rants do you have to share? Do you love or hate the job?