In case anyone is wondering:

Axel.Dav is what the problem seems to be. I just re-read the email he printed out for me from his friend saying "DO NOT format the hard drive! That is what triggers the worm!!!!!!"....

The mail goes on to say (Abuot the old tech) that "Someone who isn't good with computersb such as you shouldn't try and fix this by hand, replace the hardware and be careful because this will also infect the new hard drive not installed yet".

*Sigh*

I should be more mad that they don't believe me and instead believe this crap, but then again, my Wife DID need another Hard Drive in Her main desktop since She's running low on space.

AND they ARE totally willing to pay for the work it's taking me to pull out the HD in the pain in the ass case, so basically, I'm getting paid quite a bit to do this.

I saw an old ticket where all the old tech did was hook up a printer and re-install Windows ME and they charged 260 dollars.

So me wrestling with this case to get the front panel off since it was a pain in the ass because I had to open the side case, use my hand and a screw driver to press on little plastic things to get it to pop off, take out the 200 GB Barracuda Hard Drive they had in there, then I have to wait for the new drive to come in, install that drive, put the case back together again, format the new drive, use the restore CDs to put Windows and drivers back on this thing, and then they also think that this new drive is going to get infected, so they think I'll be cleaning this freshly formatted box, and then install spyware scanners, update those, and install free anti virus and update all that and install Windows updates and patches...

This is easily going to be 300 or more dollars and they wouldn't listen to me saying it would be cheaper, AND they have to pay for the new HD, and so they're probably looking at 400 dollars...

I mean after the drive is done and Windows is back on, that is a LOT of updates. And then I have to go through putting other stuff on it and updating that too, and like I said the other one charged 260 for hooking up a printer and re-installing Windows ME so this is easily 300 or more. I should make some decent cash on this one + that old HD is getting formatted and I can keep that so it works out nice.