BIOS Pwd Help

[CybertecOne]

Hey guys,

Ive started working for a new company and they have a notebook that they have been unable to use since the previous employee past away. The notebook is a fairly big asset and the reason they cannot use it; It asks for a password prior to booting.

The Message:

This computer system, #FX4FN1S-595B, is protected by a password authentication system. You cannot access the data on this computer without the correct password. Please type in the system or administration password and press <enter>

Computer Details:
- Dell XPS M2010
- Bios is MXP061 Rev. A05
- Service Tag is FX4FN1S

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Firstly, Is this the bios password or is it some other encryption software that has been installed? My research suggests from the message that it is a generic Dell prompt done through the BIOS.

I have removed the battery and left overnight but this has had no effect. I have also obtained a service manual but it does not show any jumpers or methods for removing or resetting the password.

I have a Dell manufaturer disc that is meant to reprogramme the service tag and fix the problem but it will not boot any media prior to the password being entered.

Dell have been very unhelpful (no surprise there) even though my research tells me Dell can generate a master password based on the service tag.

CAN ANYONE HELP?> I can provide as much information as you need, i have the machine in front of me and have no problems opening it up to whack a few jumpers or remove any chips that will help.

This link seemed to be the closest i could get to help (not just page 19);
http://www.techspot.com/vb/topic50281-19.html

Thanks in advance

CTO