I literally just got this system from a Doctor 2 hours ago. It was given to him by his nurse. Anyways, I told him I would do a factory reset on the system since he didn't know the password to login to the desktop. I was going to use hirens boot able USB drive and add an admin account and go that way, but the doctor said he cannot load into the desktop screen.

I turned on ALienware MX17 laptop and it it's prompting me for a current password (it doesnt display splash screen you cant get enter BIOA) HE HAS BIOS enabled. after 3 tries it gives this error message

System Disable
[412015d384fecfb1]

service tag
[ service tag for machine]

then i cant continue. I have a hirens bootable usb drive but no go..also it's a 2000 dollar laptop and i dont wanna disassemble it to bypass the password.

The warranty ended in November so it wil cost 89.99 for the service call but their not open on weekends. I cant do nothing with this BIOS password prompt// all help is greatly appreciated