Not really to helpful on interview but a good phone personality is great. I do phone support and I have a really good phone personality and I win over alot of people on the phone. I helped this one lady once with her son being in the UK meeting his dad for the first time but needed to get the email from him to find where to meet. All his friends sent attachments and clogged his inbox so he couldnt get mail. I helped her clear messages for him and she was very happy ( she complimented me to boss and i got an award) and then 2 months later she called back and surprisingly she got me again and her famly now refers to me now as king geoff. I thought it was cool that i made that much difference to this family. I got another award too. Good times