LOL! Thats almost the same thing that happened to me. My friend finally gave up on his brand new laptop, saying it was too much trouble, and he would look into a new one after he came back from vacation. I was amazed and tried hard to convince him not to leave it alone, to put some time into it and try to figure out the problems, after all, it was expensive. He left, but gave it to me before he did, saying I may as well keep it. Hehe, turned out there was some incompatible RAM, I bought some new RAM and it worked perfectly. Poor guy, I saw his smile disappear when he saw me playing on it, I was just joking, wanted to see his face and gave it back. Hehe, poor guy. Unfortunately he still hasn't payed me back for the RAM, but he thanks me all the time. It's cool of you to give back the pilot. Those things are nice, really nice. You should ask her where she went to get it repaired, and make a mental note never to go there.