The only time I use it is at home. We can actually pick up the login and the conversation, but right now, I don't see the point in logging it - maybe if there was some sort of an active investigation or something. I think it can be very counter-productive, but like most other great administrative/support tools, it can be abused. It's a shame, many of the best home-grown adminstrative apps I have run into have turned into a Security Administrator's nightmare if their network is not properly protected...but that's the way it goes...