here's one for ya...had a lady call me saying "i installed my scanner, but everything i scanned is black." i asked her: "did you make sure you put the picture in the right way?" she was like "well i put the picture on top of the white box...but it still isn't scanning" she was talking about the cover of the scanner. hehehe....

Here's another one: Person called tech support saying their monitor wasn't working. The tech asked if she had the power plugged in. She said yes, but when she pushed the button nothing comes on. The tech asked her if she can get behind the monitor to check the power cord. She says she cant, the lights wont turn on. He says what do you mean the lights wont come on. She says well we just lost power...hehehe