My poor mother, I love her dearly, but when it comes to computers, she's lost...she called me the other day and said,
"I think the Internet is broken."
I said, "Mom, I don't think the Internet is broken, maybe your isp just isn't working right."
she says, "No, it didn't say anything was wrong. The Internet is broken. And last time I used the Internet, it was slower than usual, so I think it was half-broken then."
I broke down and went over to her house to discover she had tried to get onto the internet via the realone player's built in browser without being connected to her (yes, dialup) connection.