The problem is implementing "new" anything. Aprogramming major came to me with a problem-she had aquired a trojan but thought it HAD to be something else. She told me she was computer savvy, being a senior in programming and all, so I just had to be wrong. When I asked her to review her firewall logs she told me she didn't use a firewall because her isp was dialup. When I gently explained the purpose of a firewall she ended the conversation saying she needed to find someone who will help her. For two weeks she has been looking for someone to give her an answer that is "acceptable" to her.
The similarities to your story, though on a different level, occur wherever change or something that isn't understood by those whom it is being implemented on just pretend it isn't there. In business it is sometimes the fear of appearing stupid so some practice ignorance instead. I am sure that your people don't understand why you can't do your work and leave them out of it!! Of course if things get any worse it will be your fault. Use those Dilbert skills-lol!