OK, AO'ers, here's the final chapter on this product, with the fix:
The only time it had a problem was with any Windows2000 box that was running a CDRom-R/W, which mine does. So i contacted their tech services, and they worked with the problem and posted a complete new program at their website (mentioned above). I downloaded the new program (you download as a complete download, not an update) just like i was buying it off the web. You then run the executable, and type in the serial number from your off-the-shelf product, and it loads like a rocket and works just fine.
I would not hesitate to recommend this AV program to any of my friends or family, and i'm sure anyone would be impressed with the slick way it works, looks, and updates. You can set it to update from every 6-hrs to several other choices. You don't have to mess with it on the update, it does it in the background. My TaskManager shows it does not use any noticible amount of resources, and i'm quite pleased with it. After all, for the small price i think it's a premium product right now.
So here's the bottom line:
(1) If you don't run a CD-R/W Rom program, there is no problem in the first place.
(2) If you run Windows2000 and you have a CD-R/W Program, you need to download the program from their domain, save it to file and then run it after it's downloaded. You will have to put in the serial number of the CDRom you bought off-the-shelf.
(3) Make a copy of the download, and put it with your original AV program, in case you have to flatten your drive and reload sometime in the future.
In fact, i've replaced both Norton and Panda with this newcomer and am quite pleased with it's performance.
Cheers...