I apoligize for a somewhat off topic reply, but I think I can address some of the earlier comments, at least for USA users.

I use AOL because I need the nationwide access (I also have an Earthlink account, because sometimes one or the other has no local number and I often stay in small towns for as much as two weeks.) If not for that, I would do away with both and use one of the local services for half the price (or less).

And yes, AOL customer support is sometimes dumb (err, "uninformed" is more politically correct I suppose). I have found myself having to explain how firewalls work or how various Windows operating systems deal with certain issues on occasion to their personnel so we can get past the canned answers. In fairness, I have also had some outstanding support from individuals -- just depends on whether you're lucky when you call them. As I think of it, I guess the same can be said for many telephone support experiences.