cable modem setup

[journy101]

MsMittens, thanks for the URL im read it over and im gona try it very soon, just got the phone call asking me to go over at 7 which is about 40 minutes from now. Never though about the hardware, if i cant get it working though the software soon I will investigate. The lisghts on the modem are in their proper states as refernced by the manual so i just asumed it was ok. All cables are secure and conected both ends.

[journy101]

An update on the problem, I went over at 7 to see what i could do. I checked the winipcfg again and indeed it was a 169.x.x.x ip and the subnet mask 255.255.0.0

I did not know about default ip addresses before thank you MsMittens for bringing that up. I wrote down all of her dialup settings then I deleted all of the adapters and tcp/ip protocol to start fresh, I also went into internet options and deleted all her dialup acounts from there. Writeing them down before hand. This time i found a reset default settings and reset them all. I agin proceded to set up the ethernet card and new cable settings, but it refuses to conect to any sites. I checked everything was tight and pluged in and all settings were acording to the provided manual. Tomorow I will be phoneing the isp about the issue.

I was suprised when she told me that they did not provide her with the nic card and that she had to go out and buy one. When I got the same service they gave me a card. Its unfortunate that there are not any other cable internet providers for our area. I did a speed test once and discovered the speed I was getting was less then half the advertised, with tweaking I was able to get it to about 83% the advertised speed. Im concidering getting DSL myself.

[TechWriter]

Actually when I got my DSL, I had to provide my own NIC card as well. They did however provide me with the modem. Your cable company is generous. I am an extreme newbie here, so I can't tell you all the technical ramifications of why Cable has bandwidth issues, but I do know that efficiency is relative to how many people are accessing the same server as you are. During peak hours, evening and weekends, it tends to slow.

Good call on calling the cable company, when all else fails, it's their fault...j/k.

[neel]

You probably thought about this. Do you have the right cable? My friend had the same problem and he had a cross-linked cable while he needed a straight true one... I don't know if that's correct english vocabulary, but I hope you get the picture.

[bballad]

Did you try pining loop back once the ppp was gone? for wahterver reason you re not reciveing an IP address, check the device manager and make sure the nic is working...oh and make sure the nic is set to auto detect its seed...the cable modem my isp droped off only talked 10m and i had a 10/100 card that was force set to 100 needless to say I had a bit of a problem connecting

[sickyourIT]

disable the dialup account, and try to use the network then. someone else already said this, but make sure that the TCP/IP settings that you made are in reference to the nic card and not to the dialup modem.

[journy101]

Well I called today and we got nowhere, everything they told me to do I had already done, but we went over the whole process over the phone. But nothing, the ip address reported is still the 169.x.x.x. They siad however that at their end the ip address was releasing when i released all and that i was getting a 24.169.x.x ip at their end. So we deleted all of the adapters and all of the TCP/IP protocols and I removed the dialup modem card. I even deleted her dialup acounts. Starting fresh we put in the adapter drivers, verified in hardware profiles that the device is working properly. Then installed Microsoft TCP/IP from the protocol services in network. He said though that the modem was working corectly because of the ping responces he was getting. We verified the lights on the card and the lights on the modem were in their corect states and that all of the nessisary TCP/IP settings were set. Obtain ip address automaticaly, Disable WINS... The setting sprovided. But we are still in the dark.

This lady is a disabled woman who recently had a stroke, she asked them for the package where they come in to set it up but it turns out she ordered the self instalation.

I never thought of the cable being the wrong type, A friend of ours has phoned in and aranged for them to come and set it up for us so we will see what hapens, this way if it is a hardware problem as techwriter sugested they can swap the hardware. Or in the case of the wrong cable being provided they can replace it.

Im very much shocked at the troubles because my instalation was a breeze, every time i formate I am able to get it working again with little.no problems and its the same service and same provider. Didnt think of pinging again after the ppp was removed but while on the phone he said he was pinging, if I remember corectly first he said there was no problem with the ping responce then there was.

[r4BBiT]

Hi

I had similiar problem with my cable (Rogers) under win2k. It's suddenly stop works, I spent whole night fixing it and can't figure out what's the problem. I even reinstalled OS, it didn't help. So I removed every TCP/IP protocols from network settings and removed NIC card aswell. After that I removed each registry key for TCP/IP, DHCP, NetBIOS, WinSock and NIC(don't forget reboot your system after deleting these key). And reinstalled everything starting from NIC. After that my cable started to work.

I removed these keys(exept my NIC registry keys, you have to find by yourself):
\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Dhcp
\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Dnscache
\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\NetBios
\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip
\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Winsock
\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Winsock2
Removed the same keys for \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\ and \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\

[journy101]

r4BBiT: Insidently Rogers is the ISP I have been refering to, Both computers, mine and the ladys are running Win98 SE. Im at home right now but just looked in my registry for the keys you mentioned, I found CurrentControllSet under system but not numerical Controlset. Below is a winsock but no dhcp or dns.

Im going to search google to see if I can find a win 98 equivalent for your registry keys. Its worth a try because as of right now they are going to come on sat and charge 50 dolars to set it up for her, as oposed to the regular 100 setup fee if she had ordered that package. Since we have no way of prooveing what package she ordered we came to a comprimise.

[Wazz]

I'm not sure on this but, don't you need the Software installed for this type of connection for Windows 98? Did the modem come with a disk? 169.*.*.* is the Microsoft Auto Net IP which signifies a bogus connection. I would go into Control Panel and Yank all the Network Adapters, refresh, and reinstall. Good luck........