They can obtain a screenshot if thats what your asking. Ummmm..... if they feel like messing around with the http://www.olivegarden.com/ I'm sure they can obtain a remote screen of the http://www.squirrelsystems.com/press/pr/May1703.html software . Basically they are limited to the actuall system, programming skills and needs. I guess it just saves resources on both sides to obtain everything through text. Quicker? Your guess is as good as mine. I guess it all boils down to the need of the situation.