Hello, As far as i know when my brother scanned in safe mode norton didn't pick up anything or spybot only something like 300 listings in adaware. Does the usual clean and all still the same, It makes it hard he's 300 odd km away and the delay on remote assit is annoying to say the least, so i am not understanding entirely everything that's going on, not having physical control,well sort of with remote. When i was in control of his computer last night i looked for the obvious in the task manager but really couldn't conclude much and when trying to access house scan, only got an error messag and couldn't connect. Which was the end of the road for me in the help session.

Yes his computer crashes and we are disconnected from our convo on msn.

As for the rsvp.exe, my registry value for this is what it should be, rsvp.exe instead of mrsvp.exe which is the infected value, so i take it all's fine there.

What could be my next step in assisting with his problem, i would think that fixing the error message from IE would be the best thing first, then he could at least access housecall and symantec.

Any suggestions,

All help muchly make me happy...
cheers TidaL.....