http://www.moosoft.com/products/cleaner/ excellent for detecting trojans.

Also, AOL has a lot of hacker kiddies, and it is a tragedy the username is the same as your e-mail... well when I used it 6 years ago.

Anyway, this has helped me. Hope it helps you. If it doesn't, then I am sorry :|

note: No, I'm not calling the parent poster stupid because I mentioned the word 'confuse', but those who have ever admined a system can remember how users can become a bit afraid when confronted with too much technical information. It's just human nature.
There is really no need to explain yourself. If somebody assumes you think the person is "stupid" has too much time on thier hands. Not everybody spends every waking second in front of a box....

...like me :P