Originally posted here by jinxy

So how does joe blow learne he can contact Microsoft and get these for free, if he can aford the international call.
Your average "Joe Blow" isn't up-to-date on technology, isn't savvy nor ever will be on computer software, doesn't have the first iota of a clue considering the internet and definitely isn't wanting to spend one dollar more on anything involving that computer he/she/it just got from Best Buy.

And in light of all that...which took me the entire 17 years I've been in the field overall, I have no sympathy for them. I educate those around me who pay attention to what I say and ignore those who say "yeah yeah, but how can I get X easier or without paying anything". Let the internet sort them out, as it will...