generally people dont get negged just becasue they are new. they get negged becase they ask how to crack a password without giving any relavent info, without any backgrund info and sound shady. And then stumble to answer the simplest of questions. Negative is right, dells are a pain to crack. Have her contact the previous owner and get the password? or atleast transfer info.

good luck. Oh, and its probably not the best idea to mention your companies name on a web forum. Becasue later if you ever ask any more sensitive work related questions people know where you work and it can get you in toruble.