Update:

Yesterday I spent 1 hour and 45 mins. on the phone with Dell. I talked to 4 people and was transfered to the wrong place on my on the 3rd. The 1st didn't speak English the best either.

I was able to find out:

1. The computer belonged to some company. (They would not tell me which one. They WOULD let me guess, but of course I had no idea.)

2. The service code is #CDMWR**-595b. This is NOT on the bottom of the computer as they INSISTED it was. Nor was the express code. I found #CDMWR**-595b on the BIOS screen.

3. The express code. After telling Dell about 500 times that I WAS LOOKINGS on the BOTTOM OF THE COMPUTER, the guy finaly told me the express code which he was able to find using the service code. Blah...

4. The seller of this lapttop has 100% positive feedback on EBay. This does not mean much, but I thought I would have a look.

5. The buyer can go to Dell's site and fill out some info (Personal of course) and have the ownership moved over to her. Dell will have a look at her info and then contact the company that owned the comp. If they have sold it to anyone, the change will go through. Then she must call Dell back, wait 11ty hours on hold and then ask all over again about the BIOS pass. If the computer was stolen, they will let the buyer know and... I don't know.

Neg, thank you.

Maestr0, I have DL`d that .Zip and will try it out. Thank you!