Now you get a piece of paper with instructions to recover the OS, via an short cut on the desktop.
Didn't Packard Bell used to (still do?) that? With restore information on a disk partition just so you are nicely screwed if your HD pops out of warranty.

Thirdly, they have bundled some support software, not the old Dell help app. This new software appears to be more invasive than what there was before. I have not had a good look at this new app, that is just my impression.
Anything like the 'Big Fix ' software Evesham supply? The evesham stuff used to work quite well for some of the domers who had bought new pcs. Been a few years since I've sen it though.