I am wondering though will they say to them something like ......

"To help ensure that this doesn't happen again you should .......
(e.g. ensure all the latest patches, install and continually update anti-spyware and anti virus, and run a personal firewall)

...."

Instead of disconnecting them, till it is fixed and then reconnecting them again where they again don't have AV, antispyware, personal firewall, latest patches, they still go to dodgy websites and get infected again and the cycle starts al over again.

Just hope they provide that bit of extra customer service to try and stop the problem reoccuring.

I guess we will have to wait and see.