OK....

What OS is he running on the laptop??

How does he connect to the vpn via the laptop\PDA....... high speed..... wireless??

Can he connect to the internet???

Can he ping the vpn address??

are you going through a router??

does he have a firewall??

does the server have a firewall??

How can you be sure "nothing" has changed on his end???

etc


I think you get the point...............

MLF