Quote Originally Posted by kyrios
I have a user who always gets an error message only when closing Excel. Either a new template or an existing template. It only happens when you close excel.

The error message says, "Microsoft Excel for Windows has encountered a problem and needs to close. We are sorry for the inconvenience."

I have tried uninstalling and reinstalling. Then I have tried repair. The problem persists and there are no add-ins either.

Some help please, maybe there are some registry keys that need to be deleted.
Help! Thanks.
Start\run\type "eventvwr.msc" without quotes

Select application and look for the little X's, click on one and read it's event info. As it's excel, you may be able to go directly to their website and get a description of the error type and fix if there is one, it may be you need to update Office 2000.