If you search the archives here, odds are you'll see me saying the password reset trick was already old circa 2003?

Possibly one of my pseudonyms?

Why this sort of thing has been allowed to continue is mind blowing. Although anybody who suggests that people actually secure things themselves by using a "not easily found" answer that doesn't strictly relate to the question has obviously never met a real user. Users are idiots. THere is no nice way to put it. THe help desk at the federal facility I work had a user turn in a broken mouse, asking for a new one. They simply repackaged the "broken" mouse, gave it to the guy, told him it was a brand new one. They got a call about 15 minutes later from the guy, thanking them for their quick response and the great mouse. It gets worse. Y'all familiar with ToughBooks? Yeah, the nylon stylus the ToughBook tbalets use cannot break the screen, the stylus breaks far before the screen does. Of course, we get a shattered screen and a user saying they were just tapping it with the stylus.