SEND phase 1 Aggressive Mode
It seems the application is sending the connection, but is not getting a reply. Consider that the snapgear is not showing any log information about an incoming connection, I would have to say (without inspecting the logs myself) that the VPN connection is not being established at all.

The application is not successfully contacting the snapgear, or the snapgear is not successfully accepting/recognising the incoming connection.

I think someone with some experience of TheGreenBow app will have an idea on what you can look for.

Tunnel Settings Screenshot - have you defined the 'default gateway' elsewhere in the router? Try adjusting the 'keying' to an alternate setting.

Local & Remote Endpoint Setting Screenshot - Try using an IP address instead of the snapgear hostname. Ensure the hostname is correct if you really dont want to use the IP addy (although I recommend using IP addressing only as it is one less potential problem). internal and external IP respectively.

According to the logs, the VPN connection is not progressing any further than this.

Lastly, check the Snapgear capabilities as they may support PTPP VPN snapgear to snapgear only.

Hope this helps.

CTO


CTO