Hi Westin

Well after the intial issue of messages deleting they just according to the user went to the deleted items folder. I have signed on to the same machine offline and messages are not deleting.

It is IMAP he does have e-mail on handheld blackberry device.

They is a web interface, but he doesn't use it often (possible once in a blue moon)

He has signed onto another machine without issue.

I was thinking possibly conflict between blackberry device and Exchange 2003, but this is only the 2nd time it's occurred and he has the phone for possibly 18 months.