I just talked to the student... She reset her phone after talking to AT&T once, and Apple twice. She said the first Apple tech was pretty nice, and tried to walk her through a few things, but the second tech was bent on trying to sell her the $30/month support contract. So, she reset it to factory, and then restored from backup, and had just about everything. A few of her notes were gone, but she still had most of them.

Thanks for the replies, PMs, etc. Much appreciated!