if your theory IS correct, then they 'only' have to C+P replies anyway
then get some 'analysts' to sort th eresponse s into some form of order

we had someting like it at Fujitsu UK when I was there a while back
allowed the 1st line to go quite deep into any reply

quite a sight really
can't remember the correct term for the logcal flow charts
but you know em
did such and such do xyz? ---> yes = or ---> no =

that sort of thing
we added to it as we worked too
any new anomaly we found was inserted

we could see a pattern within some 'engineers' PC DOA returns
if their soccer team was playing a big game that night, their returns ent WAY up
allowing them to complete their workload early :P

so we added a few little tweaks to the scripts for the1st liner to work with