Norton Internet security problem

[Ironside]

I installed Norton Internet security 2006 onto a reformatted PC today and everything seemed okay until I came to turn the computer off. A box came up with "C: DebugLogLog" written in it. After I had clicked okay, the computer wouldn't turn off. I had to literally go to start and close at the computer eight times before it started to close down and then they would just get stuck on the blue screen with logging off. The only way I could turn the computer off was to press the button on the front of the CPU. I uninstalled Norton Internet security and everything seems find so it looks like is the programme that is causing a problem. It doesn't do it on any other computer I have the programme on though.

[al1aprize]

Try reinstalling NIS. This kind of thing is often solved by reinstalling. Also, NIS uses up a lot of resources. Were you running many programs at the time?

[Ironside]

I did reinstall it but it did again. I did uninstall its again but got a warning that I might not be able to install it again

[dalek]

Hi try the info at this link... http://aumha.org/win5/a/shtdwnxp.htm


Assuming of course you are using WinXP...but it will work for Win2K as well


Windows XP shutdown issues mostly center around a very few issues, especially legacy hardware and software compatibility issues.

Currently, the leading cause of Windows XP shutdown problems is hardware incompatibility, including driver issues. These are detailed below where known. However, it is impossible to list every possible hardware or driver issue individually. My best advice is: Check all drivers for all hardware devices to ensure that they are the current best for Windows XP.

Or you could try this: My computer/Right click/Properties/Advanced/Error Reporting "disable" see if that makes a difference?

Startup/Shutdown/Logon/Logoff Status Messages (Line 69)
http://www.kellys-korner-xp.com/xp_tweaks.htm

Luck.. ;)

[zigar]

i had the same problem with NIS 2005...never did get it to work properly...after 2 fdisk and formats I tossed the CD and swore I'd never use a symantec consumer product again...

[al1aprize]

If you don't want to waste your money, contact Symantec support here (http://www.symantec.com/techsupp/home_homeoffice/index_ts.html)

[jockey0109]

I got such problems with NORTON ghost!! but you know I am an expert in solving such annoying problems....so I reformatteD!!! ha ha ha....

ANyway I think that your CDs might have been corrupted ( as was the case with me). Try getting the CDs replaced with your software vendor. Hope that will solve.

@dalek : I think that the issue here is not hardware incompatibility because he states that the system returned normal as and when he uninstalled it from the system. So there is no such harware incompatibility I think!!

[brokencrow]

I think that the issue here is not hardware incompatibility...

You never know with older hardware (although we don't know the specs of IG's hardware at this point).

In my experience, new software on old hardware...well...in the Bible there's a saying about how you don't put new wine in old wineskins, or sew new cloth onto old cloth. ;)

[nihil]

Well,

I would not install Norton on anything, out of preference. It causes more problems than it is worth in my experience.

Does your system work in safe mode ?

Try:

1. In BIOS set up, and Windows, turn off all power saving, screensaver and wallpaper nonsense, then retry your shutdown.
2. Before you shutdown, go to your system tray (the one filled with all those little icons that you never use :D ) and manually close them, where you have the option.
3. Test again, and it should shut down properly.
4. By gradually NOT shutting things down manually, you should find which application Norton is conflicting with.
5. If you uninstall and reinstall that application, you should be OK because Norton will be higher up the food chain ;)

And people accuse Microsoft of selling crapware?

Norton is not the only software to have these problems, it just seems the most common in my experience.

Favourite conflicts would be a firewall, online malware scanner of some sort, and SpyBot's "teatimer"



ack! phtt! ;)

[dalek]

Hi


Download and install User Profile Hive Cleanup Tool (http://www.microsoft.com/downloads/details.aspx?familyid=1B286E6D-8912-4E18-B570-42470E2F3582&displaylang=en)

Overview
The User Profile Hive Cleanup service helps to ensure user sessions are completely terminated when a user logs off. System processes and applications occasionally maintain connections to registry keys in the user profile after a user logs off. In those cases the user session is prevented from completely ending. This can result in problems when using Roaming User Profiles in a server environment or when using locked profiles as implemented through the Shared Computer Toolkit for Windows XP.

On Windows 2000 you can benefit from this service if the application event log shows event id 1000 where the message text indicates that the profile is not unloading and that the error is "Access is denied". On Windows XP and Windows Server 2003 either event ids 1517 and 1524 indicate the same profile unload problem.

To accomplish this the service monitors for logged off users that still have registry hives loaded. When that happens the service determines which application have handles opened to the hives and releases them. It logs the application name and what registry keys were left open. After this the system finishes unloading the profile.





Luck ;)

[Ironside]

I have uninstalled Norton Internet security now. The program works on all the other computers which is why I can't understand they won't work properly on my other computer. Does anyone know what C: debugLOGLOG means?

[dalek]

Originally posted here (http://www.AntiOnline.com/showthread.php?threadid=276299#post910759) by Ironside
I have uninstalled Norton Internet security now. The program works on all the other computers which is why I can't understand they won't work properly on my other computer. Does anyone know what C: debugLOGLOG means?

SUMMARY
The File Replication service (FRS) is a multi-threaded, multi-master replication engine that replaces the Lmrepl service in the 3.x and 4.0 versions of Microsoft Windows NT. Microsoft Windows 2000-based domain controllers and servers use FRS to replicate system policy and logon scripts that reside in the System Volume (SYSVOL) for Windows 2000-based clients and earlier.

FRS can also replicate files and directories between Windows 2000-based servers that are members of the same fault-tolerant Distributed File System (DFS) root or link replicas.

FRS initiates replication on "closed" files in directory trees in which replication has been enabled. Events that can trigger replication include the creation or deletion of a file, a version change to an existing file, or the resetting of permissions on a file or directory. This article describes the symptoms that occur when some antivirus programs that are not FRS-compliant perform virus scans on directories that host FRS-replicated files. Additional symptoms include: • Files in SYSVOL and DFS shares are replicated excessively with no apparent change to the files in those replica sets.
• Files may replicate at off-peak hours, or at regularly occurring times if virus scans are scheduled to occur at specific times, or during periods of low server utilization.
• The number of files in the staging directory constantly grows, perhaps emptying sometime after the virus scan program completes, or after the FRS schedule opens to allow replication.
• The number of files in the staging directory constantly grows but never empties if changes to downstream partners cannot be replicated either because of network connectivity or an inability to process the number of modified files needing replication.
• Network traffic between replication partners is consuming excessive network bandwidth and FRS is determined to be the responsible service.
One program that is known to reset security descriptors during virus scan is Norton AntiVirus (NAV) versions 7.0 and 7.5. Other virus checking programs that modify security descriptors during virus scans will result in the same symptoms.

MS Article (http://support.microsoft.com/kb/284947/EN-US/)

Bottom line...rid yourself of Norton, and all will be well with the world..(there are free alternatives)


Troubleshooting Errors (http://www.helpwithwindows.com/techfiles/explorer-crashes.html)

Luck.. ;)

[jockey0109]

Even thuogh it wasnt my question...but...Thanks a lot for the info....UH dunno man what I am typing down...its late night for me...felling sleepy!!!

[Ironside]

I think I may have found what the problem is. I was still getting c :/debuglog.log come up even with Internet security not installed. I even reformatted the computer again but it still the. I then disabled script debugging in Internet Explorer 6 and it seemed to sort the problem out. Fingers crossed

[ShagDevil]

Ironside,
I searched high and low for a solution to your problem. The only place I could find any advice was at annoyances.org
Disabling RCman in the "startup" tab on msconfig eliminates the problem. Good luck
This seemed to work for the person who was having the problem. Just to be safe, I also checked out what rcman.exe was:
rcman.exe is a process associated with the Audigy Platinum card drivers from Creative. This program is a non-essential process, but should not be terminated unless suspected to be causing problems
(from WinTasks Process Librabry)

[dalek]

Originally posted here (http://www.AntiOnline.com/showthread.php?threadid=276299#post910888) by Ironside
I think I may have found what the problem is. I was still getting c :/debuglog.log come up even with Internet security not installed. I even reformatted the computer again but it still the. I then disabled script debugging in Internet Explorer 6 and it seemed to sort the problem out. Fingers crossed

That is more then likely the correct action to take for this one:


The problem was being caused by Internet Explorer 6. With automatic script
debugging enabled, it would try to log it's actions and get locked into a
loop causing it to cease responding and lock everything up during shutdown.

The solution was to disable automatic script debugging. There has been no
noticeable effect upon my web browsing after having done this.



Source (http://groups.google.com/group/microsoft.public.windowsxp.help_and_support/msg/6ed602b2df259c02?hl=en&lr=&ie=UTF-8&oe=UTF-8)

Should be okay... ;)