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Quick question...
I am running a 2003 exchange server.
a client machine running xp pro can ping the server, but when I try to connect with outlook 2000 it gives me an error
"can't open the information store"
I have looked up this error but theres not much on it..Any ideas? DNS problem maybe?
hrmm
Cant Open the Information Store
could be a round-about way of saying permission denied ? or perhaps a service etc has gone corrupt (well, a setting was changed via auto updates ?)
check Event Viewer and start at Application or System. If Exchange isnt even reporting an error, maybe its the client machine instead...
hope i was helpful
Has it ever worked?
Have you had a system crash?
Seems like you have a corrupt database. Have you tried restoring back to the last known good one. I vaguely recall that there is some sort of recovery tool that lets you create a new database out of corrupted ones (exmerge?) I am not sure what you might lose in the way of data though. :(
You might have a look on the MS support site to see if there is a recovery tool.
Sorry, I can't remember any more. It wasn't my area, I only helped out on the odd occasion.
Nihil, you should ask if the it only happen to one or multiple client before offering this solution no?
Simon,
Come to think of it, the tool I mention was for multiple servers (well that's what we had) I think. I never looked to see if it worked on a single one as well. Possibly not.
This article looks relevant:
http://blogs.msdn.com/exchange/archi...18/159413.aspx
Good luck
:)
If it is only happening on one machine....as others have mentioned ...something has become corrupt...either the protocol or profile or both??
Once I had to repair a W2k machine and after that it was unable to connect to the Exchange Server.
All other network services worked, databases, shares, internet???
I had to remove TCP\IP reboot then reinstall TCP\IP reboot..apply all SPs and Updates and it would finally connect.
Also sometimes the Outlook profile can become corrupted...remove the profile and create a new one...user may lose signatures, rules and preferences but those can be recreated.
MLF
edited to correct spelling errors....
bad spellers....untie ;)