What database platform...??? Pervasive, MSSQL, MySQL access, foxpro etc etc

Sounds like the application needs tweaking...

We used to have all kinds of fixes for larger databases..depending on number of users and number of transactions??

anyhoo...

Recommended by MS for thier mid range SQL database set up.

OS and app mirrored drives..on its own controller

Data on a RAID 5 array ...on its own controller

all in one server

Dual or Quad processors...lotso RAM...Fast SCSI disks

You could break out your phones onto thier own switches...get that traffic off the network.

From the perfmon you put up in the other thread....your disks are thrashing....

hence the slowdown

Have you done any of the other suggestions??

And the app vendor...they are no help???

They have no suggestions???

MLF