Me: "What operating system are you running?"
Student: "Hunh?"
Me: "Do you have a Mac or a PC?"
Student: "Um, I don't know."
Me: "Ok. What does the screen look like?"
Student: "It's yellow."
Me: "Ok. What does it say on the computer CPU?"
Student: "What's that?"
Me: "The big grey box."
Student: "It doesn't say anything."
Me: "Never mind that...do you have a little 'Start' button at the bottom of the monitor?"
Student: "Monitor?"
Me: "The thing that looks like a TV sceen sitting on the grey box."
Student: "Oh! That! No. No start button."
Me: "Ok. Is there a little apple symbol anywhere on the screen?"
Student: (very puzzled) "Why would I have fruit on my computer?"