Originally posted here by blunuke420
i could not understand from your post if you said you have called dell yet but I had this same problem almost exactly on my fathers computer. It was caused by a Yapoo messanger nuke, and pretty much crippled the system.

The good news is I got with HP tech support and they said it was just a "windows error" that needed a patch file. I love how tech support guys refuse to say that someone on a messanger program trashed your box and there is next to nothing you can do about it. I think it would go a long way to making people understand just how dangrous it is in this computer jungle. Then again if everyone knew how bad it was they would Screem for changes and all the computer security people might be outta a job.

Anyway he mailed out a magic 3.5 floppy that restored windows to its old self. This was on a windows XP computer so your mileage may vary but Im pretty sure DELL can help you on this one. If you talk to the people at dell tech dont even mention that you have a second OS installed on your system because

1. It is none of there business
2. It has nothing to do with the problem you are faceing right now.

Just tell them what you were doing before it happend and make it sound like you are a dumb computer user that feels nothing could ever go wrong with a DELL computer and they will be more then willing to help.

I think you could be right. I was in Yahoo chat before I logged off. However, I don't have Yahoo Messenger installed. I just reinstalled the Yahoo web cam & voice chat. I also have MSN Messeneger. So your HP tech support managed to help you out without knowing that you have 2 OS.

I am really scared that Dell will not be able to help.

I think I will never use Sysgate Home Firewall again because I thought of trying it for fun. In the past I used Zone Alarm & Mc Affee & have no problem even though there was so many attempt to scan or hack my PC.

Thanks.